Knowledge Maps Overview
Knowledge Maps™ are small-group, experiential learning tools designed to engage employees in a self-discovery, learning process. Rather than 'talk at' employees about what they need to know about the business, Knowledge Maps allow employees to explore marketplace information in a way that can be easily 'consumed' and internalized. Manager and front-line employees discuss the marketplace information with peers, and conclude for themselves why change is needed and what they each need to do to build a successful future.
Knowledge Maps have been used by companies around the world to transform their employees into knowledge partners, focusing the organization on the most critical issues facing the business.
Knowledge Maps are customized to meet each client's unique needs, whether those needs be company-wide strategy communication or executive leadership training.
Employees that experience a Knowledge Map learning process will typically:
- Be asked to challenge their attitudes and assumptions.
- Review and understand marketplace data that supports the need for change.
- Seek understanding and collaborate with others in the group to acquire new knowledge about customers, competitors and internal performance.
- Develop new conclusions about the business issues being explored.
- Determine their role in dealing with the business issues and what it will take to create success for the company, as well as for themselves.
- Identify and internalize the specific action steps they must take to realize this newly determined role.
View How Maps Work for a detailed description of what Knowledge Maps look like and how they work.