…managers need to:

• Provide clear directions
• Set clear, attainable goals
• Ensure that the tools and training are available and effective

…managers need to:

• Stay abreast of the tasks and projects.
• Be accessible and keep an ‘open-door’ policy
• Hold people accountable and provide useful feedback in real-time

…managers need to:

• Help employees understand where they fit within the department and the larger organization
• Share details of activities and projects that are occurring across silos
• Provide examples of how the employees’ work affects others and the end customer

…managers need to:

• Share company goals with employees, including the business context for each goal
• Translate company goals into terms that employees can understand
• Create a line-of-sight between departmental goals and company goals

…managers need to:

• Actively seek out the opinions of each employee and carefully consider why they ask the questions that they do
• Train employees to become a team of problem-solvers, not just individual doers
• Collaborate with your team to collect the right kind of data and analyze it

…managers need to:

• Give employees the opportunity to try new things and use metrics to track improvement
• Give employees permission to innovate within agreed upon limits
• Give employees the ability to influence how the departmental budget is spent

…managers need to:

• Conduct an exercise with your team to help people understand their own values and those of the organization
• Contribute to a company culture of transparency and openness
• Link decisions and goals to the company’s values and mission, thereby making it easier for employees to see values alignment

…managers need to:

• Get to know your employees and what they care about
• Intentionally use staff meetings to talk about the company’s mission and how the team helps fulfill that mission
• Celebrate with the team the decisions and results that move the organization toward the company’s mission